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FSC CoC Certification Information

Certification Scope

FSC CoC, excluding FSC Controlled Wood

Certification Geographical Scope

Hong Kong

Accredited No.

ASI-ACC-110

Outsourcing Information

Legal name (Branch Office): Benchmarks Certification Testing (Zhejiang) Co., Ltd.

Legal address (Branch Office): Room 607, Building 10, No.1 Weiye Road, Puyan Street, Binjiang District, Hangzhou, China.

Audit Process

The FSC CoC (Forest Stewardship Council Chain of Custody) certification is conducted in accordance with FSC-STD-40-004, covering the forest products supply chain (such as procurement, processing, sales, etc.). The core of this process is to establish a management system to ensure that the products are legal, compliant, and meet sustainable forestry requirements.

The specific audit process is detailed in the "FSC CoC audit process".

Reference to the FSC Normative Documents Used

  • FSC-STD-40-004 V3-1

  • FSC-STD-40-006 V2-0

  • FSC-STD-40-007 V2-0

  • FSC-STD-50-001 V2-1

  • FSC-STD-40-003 V2-1

Appeals / Complaints

The affected party can file a complaint or appeal to BM through the following methods.
BM commits to providing an initial response within two (2) weeks of receiving the complaint or appeal,
including an outline of BM’s suggested actions to follow up.

The BM Complaint/Appeal Handling Process can be found in the "Complaint & Appeal Resolution Procedure".

Email: info@benchmarks.com.hk

Phone: +852 23848696


Pihak yang dirugikan dapat mengajukan keluhan atau keluhan kepada BM dengan cara berikut:

Email: info@benchmarks.com.hk

Telepon: +852 23848696

Komitmen BM: Berikan tanggapan awal dalam waktu 2 minggu setelah menerima keluhan atau banding,
termasuk arahan selanjutnya. Silakan merujuk ke Prosedur Penanganan Pengaduan/Pengaduan untuk proses penanganan.


Bên bị ảnh hưởng có thể gửi khiếu nại hoặc kháng nghị đến BM thông qua các phương thức sau:

Email: info@benchmarks.com.hk

Điện thoại: +852 23848696

BM cam kết: Trong vòng 02 tuần kể từ khi nhận được khiếu nại hoặc kháng nghị sẽ cung cấp phản hồi ban đầu,
bao gồm định hướng xử lý tiếp theo. Quy trình xử lý chi tiết được quy định tại "Quy trình giải quyết khiếu nại và kháng nghị"


ผู้เสียหายสามารถยื่นเรื่องร้องเรียนหรืออุทธรณ์ต่อ BM ได้ด้วยวิธีการต่อไปนี้:

อีเมล: info@benchmarks.com.hk

โทรศัพท์: +852 23848696

BM สัญญาว่าจะให้คำตอบเบื้องต้น รวมถึงคำแนะนำสำหรับขั้นตอนต่อไป ภายในสองสัปดาห์หลังจากได้รับเรื่องร้องเรียนหรืออุทธรณ์
สำหรับรายละเอียดของขั้นตอนการดำเนินการ โปรดดูที่ "ขั้นตอนการจัดการเรื่องร้องเรียน/อุทธรณ์"


ជនរងគ្រោះអាចដាក់ពាក្យបណ្តឹង ឬបណ្តឹងឧទ្ធរណ៍ជាមួយ BM  តាមរយៈវិធីសាស្ត្រដូចខាងក្រោម៖

អ៊ីមែល：info@benchmarks.com.hk

ទូរស័ព្ទ： +852 23848696

BM សន្យាថានឹងផ្តល់ការឆ្លើយតបដំបូង រួមទាំងការណែនាំសម្រាប់ដំណើរការបន្ថែម ក្នុងរយៈពេលពីរសប្តាហ៍បន្ទាប់ពីទទួលបានពាក្យបណ្តឹង
ឬបណ្តឹងឧទ្ធរណ៍។ សម្រាប់ព័ត៌មានលម្អិតអំពីនីតិវិធីដំណើរការ សូមមើល "នីតិវិធីដោះស្រាយបណ្តឹងឧទ្ធរណ៍/ពាក្យបណ្តឹង"។


Pihak yang terjejas boleh mengemukakan Aduan atau Rayuan kepada BM melalui saluran berikut:

E-mel: info@benchmarks.com.hk

Telefon: +852 23848696

BM berjanji untuk memberikan maklum balas awal dalam tempoh dua (2) minggu selepas menerima Aduan atau Rayuan,
termasuk garis panduan tindakan susulan yang akan diambil.

Proses pengendalian lanjut boleh dirujuk dalam dokumen “Prosedur Pengendalian Aduan dan Rayuan”.


Fee Structure

The costs of the certification include:

  • Audits preparation: Gathering of the applicants' information and a planning of the operations (audit team constitution, stakeholders' preliminary consultation, diverse documents realization, and communication to the applicant).

  • Audits cost: (pre-audit, initial audit, complementary audit and surveillance audit) correspond to the evaluation time, on the field, of the audit team

  • Audit Reporting cost: It depends on the evaluation length and the number of auditors involved.

  • FSC AAF fees: which is linked to the certification activities according to data collected during the audit. When the certificate is granted, an annual fee is invoiced and payable annually by the certified organization, calculated according to FSC rules. The amount of the annual fee may be modified by the FSC at any time. The non-payment of the annual FSC Fee will lead to the certificate withdrawal. The payment must be done also for FSC clients suspended.

  • Traveling and accommodation costs: During the audits, the auditors traveling and accommodation costs are charged to the applicant or the certified organization as pre-agreed at a fixed rate or at cost.

  • FSC trademark use validation: BM will invoice to certificate holder FSC trademark approval fees as defined in the contract.

  • Scope and certification modification fees: It includes any modification on FSC website and (or) the certificate. The cost shall be charged according to the contract with certificate holder.          
    MD-Rate：5000CNY

Possible Factors Affecting Fee Adjustments

  • Information on sites to be covered (complex sites, campus, multi-site)

  • Number and relevance of temporary sites

  • Customer’s outsourcing information

BM will communicate and negotiate with the certification applicant based on the above fee structure. The final agreed price will be confirmed in the signed contract. Any special agreements will also be clearly specified in the contract.

AAF Fee Policy: Refer to "FSC-POL-20-005 V3-6 EN AAF Policy".

Statement on Impartiality and Confidentiality

Benchmarks office staff and its auditors commit to handling any information or documents obtained during the audit process in a strictly confidential manner.

Benchmarks is responsible for managing all information obtained or created during the performance of certification activities. Information is proprietary and shall remain confidential unless:

  • The client makes it publicly available

  • FSC or ASI is entitled to access it

  • Benchmarks and the client agree to its release (e.g., for complaint response)

Except with written authorization from Benchmarks, no FSC CoC management system documents or plans may be disclosed to third parties.

Benchmarks Company Limited
Aug 1, 2025

Additional Resources (Documents can be download)